CBC Blood Drive Survey

Jenny Knoblock - Heartland Church
Date of Blood Drive: July 13th, 2009
Donor Recruitment Representative: Robin Norfleet
Collection Supervisor: Frances Barnes

In an effort to continually monitor and improve our mobile operations, we ask you to rate the Community Blood Center's performance on the following items. Please enter your response - Your opinion is valuable to us.

Getting Ready for the Blood Drive		Poor	PERFORMANCE			Excellent
Please rate the:	NA	1	2	3	4	5
Effectiveness of blood drive planning meeting with Donor Recruitment Representative
Quality of promotional materials
Quantity of promotional materials provided
Timeliness of delivery of promotional materials by Donor Recruitment Representative
Helpfulness of the brochure - Enhancing Your Donation Experience
Responsiveness of Donor Recruitment Representative to ideas or concerns
The Day of the Blood Drive		Poor	PERFORMANCE			Excellent
Please rate the:	NA	1	2	3	4	5
Timeliness of the arrival of blood drive collection staff
Signage displayed for the blood drive
Time frame in which donors were interviewed and drawn ( for example, the donation process should take 60 minutes if the donor arrives on a scheduled basis )
Manner in which donors were treated by the blood drive collection staff
Responsiveness of blood drive collection staff to donor problems or concerns
After the Blood Drive		Poor	PERFORMANCE			Excellent
Please rate the:	NA	1	2	3	4	5
Condition of the site when the CBC collection staff departed
Post-blood drive communication from Donor Recruitment Representative
Response to comments or concerns about the blood drive
Based on your overall experience with the blood drive, how satisfied are you?

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